Privacy Policy

INFORMATION REGARDING PERSONAL DATA PROTECTION

 

At "NIMA ABEE HOUSEHOLD APPLIANCES" company, your privacy and the security of your personal data are of utmost importance to us. For this reason, we collect and manage your personal data with utmost care, responsibility, and take special measures to securely protect them. In this context, ensuring the protection of our users' personal data, we comply with the relevant provisions of Greek and EU law (Regulation (EU) 2016/679 - GDPR) as well as international law regarding the protection of individuals concerning the processing of personal data.

This Policy applies to personal data concerning customers and other individuals with whom we conduct business or who visit us, as well as the management of this personal data in any form—oral, electronic, or written.

This Policy is an integral part of the Terms of Use and is unified with them, and may be modified in whole or in part. We also encourage you to read the "Cookie Policy" and "Terms of Use" on www.nima.gr, which provide detailed information about the conditions regarding the services we provide.

In any case, if you continue to do business with us in any form—verbally, electronically, or in writing after modifications have been made according to the above, it will be deemed that you unreservedly accept these modifications.

 

What are personal data?

Personal data are defined as information that can directly or indirectly lead to the identification of a natural person. Such information, as defined by the law and relevant European regulations, includes, for example, the name, address, date of birth, and gender of the member, mobile phone number, email address, as well as usage data, such as the username, password, and IP address.

 

Who is the Data Controller?

The Data Controller is "NIMA ANONYMI VIOMICHANIKI EMPORIKI ETERIA LEFKON EIDON", headquartered at Myrovlititsas 48, Acharnes Attica, ZIP 13678. You can contact the Data Controller by phone at 210-2400100 or by email at [email protected]

 

 

How can I contact the Data Controller?

 

You can contact us using the contact information mentioned above and submit your comments, questions, observations, or any complaints you may have regarding this Policy and the overall collection and processing of your personal data. You have the right to file any complaints regarding issues related to the protection of your personal data arising from their processing by the Company with the Hellenic Data Protection Authority, which is the supervisory authority in our country. Relevant details can be found at the following link www.dpa.gr. However, we consider it our obligation and duty to address any concerns you may have regarding your personal data that we process, so please feel free to contact us.

 

How is the collection and processing of personal data done and why?

We use your data in various ways depending on the specific purpose of processing.

In particular:

• Order Completion, Execution, and Delivery:

In order to complete, execute, and deliver your order, we collect the necessary personal data in accordance with the law and the General Terms of Use. These may include, among other things, your name, email address, contact phone (landline and mobile), delivery address (street, city, ZIP code, country), billing address, payment details, and the type of document you want us to issue (receipt or invoice). If you request an invoice, we will ask for your company's details such as the company name, VAT number, tax office, activity, and address as well as contact phone numbers (landline and mobile). If you choose to pay by credit card, you will be transferred to the secure environment of ALPHA BANK through which you will enter your credit card details only for the execution of your transaction. Our company does not store any credit card information in its systems, except for the last 4 digits of the card number, which we receive for payment confirmation and verification purposes if necessary. Additionally, we may request your personal data such as your bank account details for possible refunds to you in case you exercise your right of withdrawal according to the provisions of the General Terms of Use and the law.

• Sign-up for Newsletter:

When you subscribe to our newsletter service, we collect your email address to send you updates and offers through electronic messages and related services (e.g., SMS, Viber, Push Notifications).

• Customer Service:

During your communication with our customer service, either by phone or through the special form on the "Contact" page, we collect and process personal data such as your name, email, phone number, and order code to assist you with your current orders and inform you about products or services.

• Membership Registration:

During your membership registration process and account creation, we collect your email address and personal password to complete your purchases from our online store and to use services intended only for Registered Users/Members (e.g., saving details for future orders).

• Browsing and Other Services (Through the Use of Cookies):

By using cookies and similar technologies, we collect and/or create data about your preferences, such as the products you visit, the duration and frequency of your visits, the types of newsletters you open or ignore, their content, and your interaction with us after each newsletter is sent. We also collect data from your purchases, such as order and purchase history, your preferences, the frequency of your purchases by type, the value of products you buy or are interested in, the season when you make purchases, etc. We gather data about the devices you use to visit our website, such as your Internet Protocol (IP) address, login details, browser type and version, operating system, platform, and other technology on the devices you use to access our website. This includes information about the page you linked from and the page you went to when you left. You can read more about our company's Cookie Policy by clicking here.

 

• Conducting Marketing, Surveys, and Market Research:

To improve our services and our relationship with users, we use your contact information for market research, marketing strategy development, campaign management, and general satisfaction surveys.

Providing your personal data for such activities is entirely optional. You are free to provide or not provide your Personal Data for this purpose, but without it, the Company will not be able to perform marketing and advertising actions, surveys and market research, or analyze your habits.

• Statistical Research and Analysis:

For statistical research and analysis purposes with data in aggregate form to understand how users interact with and use our website, we collect your personal data to improve our products and services.

How long do we retain your personal data?

The data retention period is determined based on the following specific criteria depending on the case:

 

• When processing is required by provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions dictate.

 

• When processing is based on a contract, your personal data is stored for as long as necessary for the performance of the contract and for the establishment, exercise, or defense of legal claims under the contract.

 

• For the purposes of promoting products and services (marketing activities), your personal data is kept until you withdraw your consent. This can be done by you at any time. The withdrawal of consent does not affect the legality of the processing based on consent before its withdrawal.

 

• We also keep your account data for as long as you maintain it and have not requested its deletion. Your data, which you provide to us in order to receive services, will be kept for as long as necessary to continue providing you with these services. If it is reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce terms and conditions, we may retain some of your information, as required, even after your account is closed or is no longer needed to provide you with our services.

 

Where do we transfer your personal data?

 

For organization and operation requirements related to the provision of products and services by our company, either electronically, by phone, or in person, we transfer your personal information to third parties to support, promote, and execute our transactional relationship. However, always under conditions that fully ensure that your personal data does not undergo any illegal processing, i.e., other than the purpose of transfer as described above.

Specifically, we transfer your personal data:

• To the competent transport company, in order to transport and deliver the products you purchased,
• To financial organizations for the collection of the purchase price,
• To third parties, individuals, or legal entities, who may provide services promoting and marketing both the Company and its products or services,
• To our third-party partners who provide services such as technical hosting and support services, customer service, consultants, etc.

Each third party that may receive your personal data has been assessed and selected by the Company for proven reliability and compliance with the legislation specified in this privacy policy.

We ensure that we will not sell, transfer, or disclose your personal data to third parties other than those mentioned above without your consent, except to implement relevant legal requirements and to the Competent and only Authorities. The details of the file may be disclosed to the Competent Judicial, Police, and other Administrative Authorities upon their lawful request and in accordance with the applicable legislative provisions at any given time. Furthermore, in the case of a legal provision, a service order, or an official preliminary examination, the Company reserves the right, without further ado, to make the relevant information available to the respective service.

 

What are my rights regarding my personal data?

Regarding your personal data that we have and process, you have the following rights:

• Right of Access: You can ask us to access them to confirm that we process them according to the law and/or your instructions and preferences, to provide you with other information about your personal data, such as what data we have, why we use it, to whom we disclose it, whether we transfer it abroad, and how we protect it, how long we keep it, what rights you have, how you can file a complaint, where we got your data if this information has not already been provided in this Policy.
• Right of Rectification: You can ask us to correct incomplete, outdated, or inaccurate data we hold about you. Of course, we also have the right to ask you to update your details at regular intervals.
• Right to Erasure: You can ask us to delete them, as long as the law does not require us otherwise (e.g., for compliance with a legal obligation, for the performance of another legal purpose or legal basis, or for the establishment, exercise, or defense of legal claims).
• Right of Restriction: You can ask us to restrict their use under certain conditions (e.g., when processing is no longer necessary for the purposes for which they were collected, but we still need them for the establishment, exercise, or defense of legal claims or there is another legal purpose of processing or another legal basis).

• Right to Object: You can object to their use under certain conditions.
• Right to Withdraw Consent (Opt-Out): You can withdraw your consent for their use in any of the ways mentioned above.
• Right to Portability: You can ask us to provide your personal data in a structured, widely used, machine-readable format, or you can ask us to transfer it directly to another data controller.
• Right to Human Intervention in Automated Decision-Making: You can ask the COMPANY not to be subject, if applicable, to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly significantly affects you.

 

How can I exercise my rights?

We offer you easy ways to exercise these rights through "unsubscribe" links that are always at the bottom of the newsletter you receive, by phone at 210-2400100 Monday to Friday 8:30 am to 2:30 pm, or by email at [email protected]. For your information security, we may ask for some details about you to identify you. Your right is exercised free of charge, but if you exercise it abusively, we may ask you for a fee, in accordance with the conditions set by law. In any case, we respond to your requests within a month, except for exceptional cases where our response time to your request may be longer.

If you believe that your personal data have been kept unlawfully, you can file a complaint with one of the Supervisory Authorities responsible for the enforcement of the Personal Data Protection Regulations.

This Policy may be modified; therefore, we encourage you to periodically check its content. To assist you, this Policy bears its validity date at the end of this document.

 

Last Update: 29/08/2018